FAQs

Take a look through the commonly asked questions below.  If they don't answer your question then please feel free to get in touch!

Commissions

What type of commissions do you take on?

My most popular type of commissions are animals or buildings.  Repeat patterns are also a strength of mine.  But anything creative, I will give a go!  Send me any ideas you're having and I'd be happy to chat through them with you.  I also do commissions for commercial end uses.

What price are your commissions?

This is totally dependent on the size of the piece, the subject matter, the style and the material.  It also depends on end use as I do also do commissions for businesses.  Pop me a message to discuss your ideas and once we discuss a price, you are under no obligation to accept.

Delivery & Returns

How fast is delivery?

Orders are shipped out within two days, Second Class Royal Mail unless First class has been paid for.  Second Class takes three to five days and First takes one to two days.

How are orders packaged?

I use biodegradable/recycled/reused packaging wherever possible.  Each order is wrapped in tissue paper and includes a thank you note and a free bookmark.

My order is missing?

During busy spells like Christmas, delivery could take much longer than expected.  Other times of the year then if it is a week past estimated delivery then do get in touch and I will investigate further.

What's your return policy?

Commissions are non-returnable but if they are damaged on arrival then do get in touch about solutions.  All orders through the shop are also non-returnable but if they are damaged/faulty then do get in touch for a replacement.